Consumer Protection:

Question: What consumer protection rights do Ontario buyers have if a company misleads me or sells me a faulty product?

Answer: Forseti Legal Services can help Ontario consumers understand and enforce their rights under the Consumer Protection Act, 2002, S.O. 2002, c. 30, Schedule A and related rules on deceptive practices, unfair contract terms, and implied warranties for product performance;   If you believe you were misled, pressured, or sold something not fit for the intended purpose, a paralegal can review your contract, receipts, and communications, then outline practical next steps to seek a refund, repair, or other remedies;   For a quick eligibility check and a clear plan, call (705) 806-7577 for a free 1/4 hour consultation.

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In the world of commerce, and in particular matters of consumer transactions, the individual person as a purchasing consumer is often at significant disadvantage in business dealings, especially when such business dealings involve large corporations.  To help balance the playing field, so to help ensure that individual consumers receive fairness during business dealings, consumer protection laws were put into place.

Note: Please contact Forseti Legal Services by phone at: (705) 806-7577 to discuss any specific questions that you may have.

Without the protection of consumer protection statutes, consumers would be subjected to the common law and the age old adage of buyer beware or caveat emptor as such is known in Latin) and often referred to within historical legal precedents.

The Law

The law contains many statutes that contain provisions providing protection to consumers including, among various others:

• The Consumer Protection Act, 2002, S.O. 2002, Chapter 30, Schedule A;
• The Competition Act, R.S.C. 1985, c. C-34; and
• The Sale of Goods Act, R.S.O. 1990, c. S.1.

In addition to the statute laws as above, and despite buyer beware principles, the common law as ruled by judges also contains protections for consumers such as implied warranties requiring that sellers to supply products appropriate for the intended purpose or for the performance of good work.

Common Issues Include: